IMPORTANT:

In order to return any item from CompexTrainer.com you will have to get an authorization number first. We will not accept any item returned without our concern. It is your responsibility to Contact Us first.

Returns and Refunds of Delivery:

Return shipping costs are the responsibility of the purchaser on all returned orders.
Refunds will be for the merchandise amount only.
We do not refund any duties, taxes or fees paid on the order.

You may return new, unopened items sold and fulfilled within 7 days of delivery for a full refund, a 15% restocking fee will apply after 7 days.
Items should be returned in their original packaging.
We'll also pay the return shipping costs if the return is a result of our error (meaning that you received the wrong product).
Exchange policy: To exchange an item you first need to contact our Customer Service department. Please attach a note including your order number and the new size for the exchange. And $5.00 money order/cashier's check to cover the Shipping & Handling for the replacement.
Also, to return an item you will need to contact our Customer Service department for a Return Authorization Number and donwload our Return Authorization Form here in order to return any item that you have bought on CompexTrainer.com

Note : All Shoes sold in the Outlet category are NOT refundable NOT exchangeable. We do NOT take any returns on sold outlet products.

IMPORTANT:

We provide free shipping only on orders over $99 to the 48 States of United States excluding Alaska, Hawaii, Puerto Rico, and Virgins Island.

Domestic Shipping:

Orders placed before 4.00 p.m. Eastern Standard Time usually ship that day.
Orders placed after 4.00 p.m. Eastern Standard Time usually ship within 1-2 business days.
Orders placed on weekends or holidays will be shipped on the next business day.
You can help expedite your order by using the same shipping address as your billing address and by providing a phone number where our Customer Service department may reach you for any inquiries.
Total time for delivery is based on the amount of time it takes for payment authorization, order processing and actual transit time.
Transit time may vary depending on the products destination; this does not depend on CompexTrainer.com.

Orders Shipping to Alaska, Hawaii, Puerto Rico, and Virgins Island:

Orders shipping to Alaska and Hawaii will incur an additional $15.00 shipping surcharge per item.
Some orders shipping to these locations may require extra shipping time to reach their destination.

International Shipping:

Please contact our Customer Service department, via phone or email, for a shipping quote.
Prices may vary depending on the country the customer is located.
International shipments are not traceable.
Brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes, may apply to international orders and are assessed by customs authorities at the time of delivery.
We not calculate these fees at the time of order, and they are the sole responsibility of the purchaser.
Please inquire with local customs authorities for more information regarding applicable fees.

Terms of Use for CompexTrainer.com Store and Web Site

IMPORTANT:

We are not an Compex Company or any related Company from Aetrex. We are an independent company located in Florida that resell and distribute Aetrex products at low prices and other products as well. If you have any question about this matter. Feel free to contact us at info@CompexTrainer.com

Please carefully read the following Terms of Use and Disclaimer before using the CompexTrainer.com Web site. By using our Web site, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. These Terms of Use expressly incorporate by reference and include the CompexTrainer.com privacy policy any guidelines, rules or disclaimers that may be posted and updated on specific CompexTrainer.com Web Pages or on notices that are sent to you. CompexTrainer.com reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

Payment/Ordering:

We gladly accept Visa, MasterCard and American Express Availability of these payment methods depends upon the manner in which the Customer places an order, as described more fully below.

Ordering By Phone: Please call Us 1-877-269-3668. Please have all of your credit card and ordering information handy when calling so that we may offer you prompt service.

Ordering By Mail: Please mail in your order form to Us info@CompexTrainer.com and enclose it with your check or money order. If you are paying by credit card, please remember to fill in your account number, cardmember signature and credit card expiration date. We cannot process your order without this information. Please be sure to include your phone number in case there is a problem with your order.

Ordering By the CompexTrainer.com Store: Please remember to fill in all the required fields when ordering via the CompexTrainer.com Store order form. We use 128 bit encryption between your browser and our server (highest level for browsers) We accept on-line orders 24 hours a day, 7 days a week. (Recommended for Faster Transaction)

II. GENERAL LEGAL TERMS GOVERNING CompexTrainer.com

Disclaimer:

The CompexTrainer.com website is maintained to facilitate access to information about foot health and to provide information about foot care products. The materials, information, and answers provided by and through this website are not intended to replace the services of a trained health care professional or to be a substitute for medical advice provided by a qualified physician or other appropriate health care professional. You should consult your own physician or other appropriate health care professional on specific medical questions, including matters requiring diagnosis, treatment, therapy or medical attention. Opinions expressed by foot health professionals on this website are their own and not necessarily the opinions of CompexTrainer.com.

Trademark:

Some trademarks, logos, service marks and trade names are not proprietary to CompexTrainer.com or other respective owners that have granted CompexTrainer.com the right and license to use such intellectual property. We use some trade marks just to sell product through them.

Copyright Act Compliance Policy:

It is our policy to promptly respond to claims of copyright infringement. If you believe that an infringing copyrighted work is accessible on this site, you may notify our registered copyright agent by sending the following information to the address listed below:

1. The signature of a person authorized to act on behalf of the owner of the copyright. This signature can be physical or electronic.

2. A statement that this person is authorized to act on behalf of the copyright owner;

3. A statement that this person has a good faith belief that the use of the material in the complained-of manner is not authorized either by the copyright owner, by the owner's agent, or by law;

4. A description of the copyrighted work that you claim has been infringed;

5. A description of where the material that you claim is infringing is located on the Site; and

6. Your address, telephone number, and e-mail address.

Please put "Notice of Infringement" in the subject line of all such notifications, and send the notification to:

info@CompexTrainer.com

We will process and investigate all notices of alleged infringement as required by the Copyright Act Compliance Policy, and will remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity. When we remove or disable access to any material claimed to be infringing, we may attempt to contact the user who has posted such material in order to give that user an opportunity to respond to the notification. If the user posting the material gives a counter-notification claiming that the use is authorized, we will furnish that counter-notification to the complaining party.

Disclaimer of Warranties:

THE CompexTrainer.com WEB SITE AND ALL CONTENT IS PROVIDED "AS IS. CompexTrainer.com WARRANTIES ALL PRODUCTS THAT YOU BUY FROM US. CompexTrainer.com WARRANTIES 30 DAYS OF THE PRODUCT THAT YOU PURCHASE.

Limitation on Liability:

CompexTrainer.com SHALL NOT BE RESPONSIBLE TO THE USER OR ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGE OR LOSS INCURRED IN CONNECTION WITH USE OF THE SITE OR ANY OF THE MATERIALS OR INFORMATION PROVIDED BY CompexTrainer.com OR THIRD PARTIES THROUGH THE SITE, OR ANY DAMAGE OR LOSS INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN PERFORMANCE OF THE SITE, REGARDLESS OF THE CLAIM AS TO THE NATURE OF THE CAUSE OF ACTION, EVEN IF CompexTrainer.com HAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.

Indemnification:

You hereby agree to indemnify, defend and hold CompexTrainer.com and all officers, directors, owners, agents, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of the Terms of Use or otherwise arising from your use of the site, including, without limitation, reasonable attorneys' fees. You shall cooperate as fully as reasonably required in the defense of any claim. CompexTrainer.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Access To and Availability of Links:

CompexTrainer.com contains links to other related World Wide Web Internet sites and resources. CompexTrainer.com is not responsible for the availability of external sites or resources linked to this site, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Transactions that occur between You and the third party are strictly between you and the third party and are not the responsibility of CompexTrainer.com. Because CompexTrainer.com is not responsible for the availability of these outside resources or their contents, you should review the terms and conditions of these linked sites, as their policies may differ from ours. You should direct any concerns regarding any external link to its site administrator or Webmaster.

Information Collecting (Mailing List):

CompexTrainer.com does not collect personal information when you visit our site unless you register such information with us, or you place an order with us. In these circumstances, we collect personally identifiable information from you that is necessary to identify you and to process and fulfill your order.

CompexTrainer.com also may set and access “cookies” on your computer. A cookie is a small piece of data, which often includes an anonymous unique identifier, that is set to your browser from a web site's computers and is stored on your computer's hard drive. CompexTrainer.com uses these cookies to keep track of your movements on the CompexTrainer.com web site so we can customize content for your review. Although you may configure your Internet web browser not to accept cookies, you will not be able to access all features of the CompexTrainer.com if you disable Foot.com's ability to use cookies on your browser.

Use of Your Personal Information:

We do not share confidential credit card information with any Preferred Partner. If you order merchandise through CompexTrainer.com, CompexTrainer.com will forward the Personal Information that is necessary to process and fulfill your order you place with us. CompexTrainer.com delete the payment information of all customers after 3 days, unless the customer is afiliate to us. CompexTrainer.com also may share your Personal Information in the following circumstances:

• When we have your consent to do so;
• If we are required to do so by subpoena, court order or other legal process;
• If we discover that you have violated these Terms of Use or any of our usage guidelines located anywhere on the Foot.com site; or

Ad-Out Notice:

When you provide an e-mail address or other contact information via our web site, we may use the information to occasionally notify you about special CompexTrainer.com sales or services and other valuable updates to personalize your CompexTrainer.com shopping transactions. If you prefer that we not contact you in this manner, we will promptly remove you from our e-mail address list at your request. Please send any such request to the address listed above.

 

CompexTrainer.com
145 Madeira Ave Ste 203,
Coral Gables, Fl 33134
Phone: (305) 476-8050 | Fax: (305) 476-8160
1-877-269-3668